ERROR: 'No Internet Connection' in Trifacta Wrangler

ERROR: 'No Internet Connection' in Trifacta Wrangler

Problem Description
Trifacta Wrangler will not launch, and displays the following error message: "No internet connection"


Cause #1
This error message occurs when Trifacta Wrangler is having trouble detecting your computer's internet connection settings. 

Solution #1
  • Click the link 'Configure Proxy Settings'
  • Ensure that all fields are empty.
  • Click 'Save Proxy Settings and Restart'
We are currently investigating the cause of this connectivity issue and and will push an update as soon as it is available.



Cause #2
This error message occurs when you are trying to access Trifacta Wrangler on a network that is protected by a network proxy. Downloads after June 27, 2016, have automatic detection for system-level proxy settings and should require no user action.

Solution #2

Downloads/installs prior to June 27, 2016 --
After reinstallation, Wrangler will auto-detect your network settings. If you are still experiencing troubles after reinstallation, please contact us at support@trifacta.com.



Custom Settings
To apply custom proxy settings (not common, 
most settings will be automatically detected), please complete the following configuration steps to access the Trifacta servers:

In the 'No internet connection' dialog, click Configure Proxy Settings. Please provide the following configuration information for your proxy server:
  • Proxy Host: The URL of the proxy server. Please include the protocol identifier (e.g. http:// https:// or ).
  • Proxy Port: The port number to use to connect to the proxy server. In a URL, this value appears after a colon (e.g. http://myproxy.example.com:8080).
  • Username: (optional) If your proxy requires a username to access, please enter it here.
  • Password: (optional) Password associated with the username.
Click Save Proxy Settings and Restart. When the application restarts, you should be able to connect to the login screen. 




See also:

keywords: remote server, firewall, proxy, error, troubleshooting