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Gaining a competitive edge rests largely upon the ability to better understand and respond to customers’ shifting needs. With Trifacta, companies are preparing data from various support channels to analyze customer behavior and are more quickly onboarding customer data in order to provide them with best-in-class service.
Better understand, predict, and decrease customer churn by incorporating new data sources with traditional CRM data to create advanced analytic models.
Accelerate the time-intensive process of onboarding various customer data so that you can more quickly take action on the services they need.
Earn more repeat customers by analyzing data that will help you suggest the right products to drive upsell or continued purchases.
Analyze the performance of your customer service agents across email, web chats, or social email to better understand what’s working and how they can improve.
