In this demo, EMEA Solutions Lead Olivier De Garrigues walks through Trifacta Wrangler as if he were the Head of Marketing of a major airline. In this scenario, he is assigned to investigate a significant drop in the airline’s NPS, also known as the “Net Promoter’s Score” over a certain period of time.
A high NPS is crucial to brand loyalty, and understanding why the airline’s dropped requires digging through a 360 view of customer engagement. Watch how Olivier does so in Trifacta Wrangler.