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Professional Services

Thousands enterprises around the world rely on Trifacta to streamline and accelerate the data preparation process. To ensure success for every client, Trifacta offers professional services that help teams develop use cases, customize deployments and increase end user adoption.

We combine a proven repeatable methodology with experienced data engineers and scientists to maximize the benefits of your Trifacta rollout.

Our services help your team to:
  • Expedite your data preparation  rollout, in the cloud or on- premises in your own data center
  • Deploy Trifacta into your existing data architecture without surprises
  • Get uses cases into production in just a few days — not weeks or months
  • Achieve return-on-investment (ROI) faster
Our Professional Services include:​​​​​​​
  • Trifacta Center of Excellence
  • Customer Success Services
  • Training and Certification
  • Wrangler-for-Hire
  • Trifacta Community
  • Support

Trifacta Center of Excellence

Build a Center of Excellence for your Trifacta solution

Enterprise-wide data preparation creates transformational business benefits. When companies scale Trifacta to hundreds of projects, they experience massive efficiency gains and cost savings. A Trifacta Center of Excellence helps you reach these goals.

Trifacta CoE Methodology

The Trifacta Center of Excellence (COE) Acceleration program provides onboarding and installation, best practices, training, and support to expand big data adoption and data preparation within the enterprise. Customers can expect to get the hands-on training and expert guidance required to build a COE that serves their entire enterprise.

CoE Maturity Model

Our dedicated technical account managers, data scientists, architects, and product experts will help you build and maintain top-tier, enterprise-wide resources for training and supporting your future crop of data preparation experts.​​​​​​​

We start with an initial assessment and capability discovery of your data preparation and management strategy, and create recommendations based on team feedback and discussion.

 

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The customer success team was right there willing to work with us and help us understand how we might translate the logic we already built into a Trifacta wrangle script that would be more usable, more robust, and a lot more resilient.
Gina Davis
Vice President of Professional Services | NationBuilder

Customer Success Services

Trifacta Customer Success Services are available to every customer for customized deployment, training, and use case acceleration. Our team of data engineers, data scientists, and data analysts will fast-track every engagement to help achieve value quickly. This includes Training & Certification for your entire team as well as optional Wrangler for Hire.

Training & Certification

Training & Certification programs are available to all of our customers. In addition to taking our online, self-directed training and certification programs, Wrangler Enterprise customers will receive on-site, hands-on workshops, expert sessions, roadmap reviews, and more. Our goal is to help every Trifacta user become fully self-sufficient for the use cases they’re building today or plan to build in the future.

Trifacta Success Blocks

Looking for additional help to build out use cases, provide additional training, or streamline your onboarding? We now offer a Wrangler-for-Hire service in which we will have an experienced coach data analyst work onsite with your team to customize and accelerate Trifacta uptake.

Features
 
Basic Success Included
Core Success 10% of Subscription*
Premium Success 20% of Subscription*
Quickstart Customer Onboarding Basic Success Included Core Success 10% of Subscription* Included Premium Success 20% of Subscription* Included
Support Portal for Support Tickets Basic Success Included Yes Core Success 10% of Subscription* Yes Premium Success 20% of Subscription* Yes
Community and KB access Basic Success Included Yes Core Success 10% of Subscription* Yes Premium Success 20% of Subscription* Yes
Target Intentional response time (P1) Basic Success Included 1 Business Day Core Success 10% of Subscription* 8 hr Premium Success 20% of Subscription* 4 hr
Business Contacts Basic Success Included Core Success 10% of Subscription* 3 Business Contacts Premium Success 20% of Subscription* 5 Business Contacts
Support Hotline Basic Success Included Core Success 10% of Subscription* Business Hours Premium Success 20% of Subscription* 24x5 Hotline
CSM Customer Success Manager Basic Success Included Virtual CSM Core Success 10% of Subscription* Pooled CSM Premium Success 20% of Subscription* Named CSM
Executive Business Review Basic Success Included Core Success 10% of Subscription* Usage Scorecard Premium Success 20% of Subscription* Quarterly EBR/Usage Scoreboard
Center of Excellence Basic Success Included Core Success 10% of Subscription* Premium Success 20% of Subscription* COE Assessment
Wrangler Desk Wrangler Training Basic Success Included Online Training Core Success 10% of Subscription* Annual Basic + Adv Training Premium Success 20% of Subscription* Quarterly Instructor Basic + Adv Training
Workshop/Use case build Basic Success Included Core Success 10% of Subscription* Annual Workshop Premium Success 20% of Subscription* Quarterly Workshop
Wrangler Desk Basic Success Included Core Success 10% of Subscription* 6 hours/year Premium Success 20% of Subscription* 20 hours/year
Installing & Tuning Installation assistance Basic Success Included Community Core Success 10% of Subscription* Yes Premium Success 20% of Subscription* Yes
Infrastructure Optimization Basic Success Included Core Success 10% of Subscription* Annual Premium Success 20% of Subscription* Quarterly
Architecture Assessment Basic Success Included Core Success 10% of Subscription* Yes Premium Success 20% of Subscription* Yes
Upgrade Support Basic Success Included Community Core Success 10% of Subscription* Annual Review Premium Success 20% of Subscription* Per Release Review
Product Feedback Customer Roadmap webinars Basic Success Included Public Core Success 10% of Subscription* Public Premium Success 20% of Subscription* Private per release
Product feedback sessions Basic Success Included Core Success 10% of Subscription* Public Premium Success 20% of Subscription* Private per release
Customer Advisory Board Basic Success Included Core Success 10% of Subscription* Application Premium Success 20% of Subscription* Candidate

* Must meet Quickstart payment requirement of $20K EE, $5K Pro
** Minimum Enterprise Success subscription of $30K/yr