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Professional Services

 
 

Thousands enterprises around the world rely on Trifacta to streamline and accelerate the data preparation process. To ensure success for every client, Trifacta offers professional services that help teams develop use cases, customize deployments and increase end user adoption.

We combine a proven repeatable methodology with experienced data engineers and scientists to maximize the benefits of your Trifacta rollout.

Our services help your team to:
  • Expedite your data preparation rollout, in the cloud or on- premises in your own data center
  • Deploy Trifacta into your existing data architecture without surprises
  • Get uses cases into production in just a few days — not weeks or months
  • Achieve return-on-investment (ROI) faster
Our Professional Services include:​​​​​​​
  • Trifacta Center of Excellence
  • Customer Success Services
  • Training and Certification
  • Wrangler-for-Hire
  • Trifacta Community
  • Support
 
 

Trifacta Center of Excellence

Build a Center of Excellence for your Trifacta solution

Enterprise-wide data preparation creates transformational business benefits. When companies scale Trifacta to hundreds of projects, they experience massive efficiency gains and cost savings. A Trifacta Center of Excellence helps you reach these goals.

 

Trifacta CoE Methodology

The Trifacta Center of Excellence (COE) Acceleration program provides onboarding and installation, best practices, training, and support to expand big data adoption and data preparation within the enterprise. Customers can expect to get the hands-on training and expert guidance required to build a COE that serves their entire enterprise.

 

CoE Maturity Model

Our dedicated technical account managers, data scientists, architects, and product experts will help you build and maintain top-tier, enterprise-wide resources for training and supporting your future crop of data preparation experts.​​​​​​​

We start with an initial assessment and capability discovery of your data preparation and management strategy, and create recommendations based on team feedback and discussion.

Download Datasheet
 

“The customer success team was right there willing to work with us and help us understand how we might translate the logic we already built into a Trifacta wrangle script that would be more usable, more robust, and a lot more resilient.”

 
 

Customer Success Services

Week 1

Plan

  • Welcome
  • Success Plan
Week 2

Implement

  • Architectural Assessment
  • Setup/Install
Week 3

Measure & Show Value

  • Acceleration Workshops
  • Expert Sessions
Week 4

Optimize & Perform

  • Health Checks
  • EBR and Data Day
 

Trifacta Customer Success Services are available to every customer for customized deployment, training, and use case acceleration. Our team of data engineers, data scientists, and data analysts will fast-track every engagement to help achieve value quickly. This includes Training & Certification for your entire team as well as optional Wrangler for Hire.

 

Training & Certification

 

Training & Certification programs are available to all of our customers. In addition to taking our online, self-directed training and certification programs, Wrangler Enterprise customers will receive on-site, hands-on workshops, expert sessions, roadmap reviews, and more. Our goal is to help every Trifacta user become fully self-sufficient for the use cases they’re building today or plan to build in the future.

Get Certified
 

Trifacta Success Blocks

Looking for additional help to build out use cases, provide additional training, or streamline your onboarding? We now offer a Wrangler-for-Hire service in which we will have an experienced coach data analyst work onsite with your team to customize and accelerate Trifacta uptake.

 
Features
Core
Premium
Mission Critical
 
Features
Core
Premium
Mission Critical

    
Initial Success Plan

Environment Setup & Configuration Initial Use Case Development Initial Wrangler / Admin Enablement

Tailored SOW (priced separately)

Tailored SOW (priced separately)

Tailored SOW (priced separately)

Support

Portal for Support Tickets

Community and KB Access

Target Initial Response Time (P1)

8 hr

4 hr

2 hr

Business Contacts

3 Business Contacts

5 Business Contacts

8 Business Contacts

Support Hotline

Business Hours

24x5

24x7 (P1)

CSM

Customer Success Manager

Shared

Named

Named

Executive Business Review

Usage Scorecard

2X Annual

3X Annual

Center of Excellence

Center of Excellence Assessment

Center of Excellence Assessment

Trifacta Day!

Training and Enablement

Wrangler / Admin Training - Instructor Lead

Annual

2X Annual

3X Annual

Use Case Workshop / Wranglethon (1 Day)

Annual Workshop

2X Annual Workshop

2X Annual Workshop

Dr. Prep Sessions

6 x 1-hour Session (Annual)

12X 1-hour Session (Annual)

20X 1-hour Session (Annual)

Architecture

Health Check & Architecture Assessment

Annual

2X Annual

2X Annual

Upgrade Support

Annual Review

Per Release

Per Release

High Availability & Disaster Recovery Review

Product

Release Webinars

All Customer Webinar

All Customer Webinar

Private

Product Feedback Sessions

Private

Private

Features Core Premium Mission Critical

Initial Success Plan

Environment Setup & Configuration Initial Use Case Development Initial Wrangler / Admin Enablement

Initial Success Plan

Tailored SOW (priced separately)

Initial Success Plan

Tailored SOW (priced separately)

Initial Success Plan

Tailored SOW (priced separately)

Support

Portal for Support Tickets

Support

Support

Support

Community and KB Access

Target Initial Response Time (P1)

8 hr

4 hr

2 hr

Business Contacts

3 Business Contacts

5 Business Contacts

8 Business Contacts

Support Hotline

Business Hours

24x5

24x7 (P1)

CSM

Customer Success Manager

CSM

Shared

CSM

Named

CSM

Named

Executive Business Review

Usage Scorecard

2X Annual

3X Annual

Center of Excellence

Center of Excellence Assessment

Center of Excellence Assessment

Trifacta Day!

Training and Enablement

Wrangler / Admin Training - Instructor Lead

Training and Enablement

Annual

Training and Enablement

2X Annual

Training and Enablement

3X Annual

Use Case Workshop / Wranglethon (1 Day)

Annual Workshop

2X Annual Workshop

2X Annual Workshop

Dr. Prep Sessions

6 x 1-hour Session (Annual)

12X 1-hour Session (Annual)

20X 1-hour Session (Annual)

Architecture

Health Check & Architecture Assessment

Architecture

Annual

Architecture

2X Annual

Architecture

2X Annual

Upgrade Support

Annual Review

Per Release

Per Release

High Availability & Disaster Recovery Review

Product

Release Webinars

Product

All Customer Webinar

Product

All Customer Webinar

Product

Private

Product Feedback Sessions

Private

Private

 

* Must meet Quickstart payment requirement of $20K EE, $5K Pro
** Minimum Enterprise Success subscription of $30K/yr